top of page

Refund Policy

At Prime Time Mart, our customer satisfaction is our utmost priority as we offer refund, Exchange, replacement of unwanted or defective products that you have previously purchased from us. This refund policy (the policy) informs you about your right to return and receive refund for product purchased on our website as well as describe procedure, rules and guidelines relating to the refund and refund for product purchased on our website.

Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in accordance with the returns page on the website as may be amended from time to time. Acceptance of returns shall be in our discretion subject to compliance with applicable laws of the territory.

Refunds in respect of returned products shall be managed in accordance with the refunds page on the website as may be amended from time to time. Our rules on refunds shall be exercised in our discretion subject to applicable laws of the territory. We may offer refunds in our discretion:

Please read this policy carefully to understand your right and also understand the requirement for the return and refund of product.

1. Return and refund

We offer return, refund and repair of damaged product according to the provision of the law. If the product you purchased from us is damaged or does not function properly, you may be entitled to refund, replacement, or repairs.

2. Refunds

We offer refund for the product and you are eligible for refund provided that

  • The product is return in its original packaging.

  • The product remains sealed and unused.

  • The product must not be damage or broken at the time of return.

  • The product will be return with the receipt issued for its purchased.

3. Exceptions

Notwithstanding other provision of this policy, we may refuse to grant returns or refund if

  • You received what you ordered, but simply change your mind about the product.

  • You misused or mishandled the product in such a way that caused damage to the product.

  • You are aware or notify of the problem with the product before making purchase.

  • You did not like your product purchased or realize you had no used for it.

4. Damage product

If you discover that the product purchased from us is damage during delivery

  • Report the damage to us immediately upon discovery

  • Ensure that the damaged product is returned in the same condition and packaging It was when it was received

  • We will organize for repair and/or replacement of the damage product provided the damage product is return within the stipulated period on the receipt of the product

We offer a 10-12 days refund policy for items/orders that do not meet its customer’s expectations or are defective and after other channels do not meet client expectations which include a reprint or a credit to print a new order. Please note that the request for a refund has to be reported within 3 working days after receipt of orders as we will not make a refund if an order has been delivered and no issue was raised within 3 working days after the order was received.

Shipping Policy is for delivery of products to customers both globally and within our jurisdiction through our delivery agent like DHL, ARAMAX, UPS AND EMS. i.e we deliver worldwide. We make every effort to deliver goods within the estimated timescales set out on our Site; however, delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales where they did not occur due to our fault or negligence. After the completion of order from our website, we shipping to order destinations within 3-7days. You agree not to hold the seller liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these Terms and Conditions of Sale if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.

Shipping Note: Large or heavy items that must be shipped by freight carrier will have a shipping note attached once they are placed in your cart that explains the shipping process for these items. A shipping specialist will reach out once the order has been placed to discuss your freight shipping options and provide you with an accurate shipping cost.

bottom of page